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Getting Help


Raven account holders only:

You have two passwords.

  • Your Earth Sciences Computer password which gives you access to the Earth Sciences lab computers and network
  • Your Raven password
    This is a single sign-in authentication service, enabling access to your Hermes email and the University intranet

Help pages

The Computer Officers provide Help pages for support with Windows, Mac and Linux problems.

As well as the pages above, you will also find information about the following and may other topics.  Just use the search engine and quick links to locate the information you require:

Computing Accounts and Facilities

  • There are various different Computing Accounts available to you: Email, Intranet and Wifi.
    (See the Computing pages for more information on Computer Accounts).

  • Your Earth Sciences computer account gives you access to various Computer Hardware and Software in the department.

  • You can bring your mobile computer (e.g. laptop) to the department. The Network Connection section explains you how to connect to the network.

  • Computer Office may be able to provide some computer for short-term loan. Contact for details.


We provide visitors with three different types of wireless network connection.

Earth Science Department Buildings

Earth Sciences is spread across two sites and each has its own Computing Support.

Downing Site

  • Downing Site Computer Officers can be contacted by emailing .
  • Alternatively call ext 33368.
  • Their offices are in the north wing, N318 and N314 (both through N316).

Bullard Laboratory

You can contact Bullard Site Computer Officers by email or telephone: